DELIVERY, EXCHANGES AND RETURNS

In metropolitan France, the delivery time is 3 to 6 working days from the dispatch of your order. If you wish to receive your parcel more quickly, 24-hour express delivery is also available.

For international deliveries, the timeframe varies depending on the destination country. An accurate estimate will be provided at the time of payment.

In France, delivery is free on orders over €65. For any order below this amount, several options are available:

• Delivery to a pick-up point: €4.50
• Home delivery via UPS: €6.50
• Express 24-hour delivery via Chronopost: €9.90

For international delivery, the cost is €9.90 in Europe with UPS Standard and €19.90 outside of Europe with UPS Express Saver. Applicable charges will be displayed before you confirm your order.

Yes, GRIS delivers in France, in Europe, and to countries outside of Europe. Enter your delivery address when placing your order: the available options, costs, and delivery times for your destination will be displayed automatically.

Delivery costs are €9.90 in Europe and €19.90 outside of Europe.

As soon as your order is shipped, you will receive an email containing your tracking number and link. Simply click on it to track the progress of your package.

You can also track your order at any time from your GRIS account. If the link is not yet active, please wait a few hours: the carrier may need a short amount of time to update their information.

Start by checking your parcel tracking. It may have been left with a neighbor, at a pickup point, or at your local post office.

If you are still unable to locate it, contact us at bonjour@gris-haircare.com with your order number. Our team will look into the situation with the carrier and help you find a solution quickly.

Yes, as long as your order has not yet been shipped. Please email us as soon as possible at bonjour@gris-haircare.com, including your order number and the new delivery address.

Once the package has been handed over to the carrier, we can no longer guarantee that the address can be changed, but our team will do their best to assist you.

Yes. A 24-hour express delivery option with Chronopost is available in France for €9.90. You can select it from the delivery methods offered at checkout

We are sincerely sorry. If possible, please take photos of the package, its packaging, and the affected products. Then send them to bonjour@gris-haircare.com, along with your order number.

Our team will get back to you shortly to arrange a replacement or a refund, depending on the situation.

Yes. Delivery to a pickup point is available in France for a fee of €4.50. You will be able to select the pickup point closest to your home at checkout.

You have 14 days from the receipt of your order to request a return. For hygiene reasons, only products that are unopened and kept in their original packaging may be returned.

To make your request, write to us at bonjour@gris-haircare.com including your order number. We will provide you with the procedure to follow as well as the return address.

A return fee of €3 will be deducted from the refunded amount. Due to customs constraints, returns are not possible for orders delivered outside the European Union.

Upon receipt and verification of your return, the refund will be processed within 14 days to the payment method used for the order. A confirmation email will be sent to you as soon as it has been processed.

Yes, exchange requests are reviewed on a case-by-case basis. For hygiene reasons, only products that are unopened and kept in their original packaging are eligible.

Write to us at bonjour@gris-haircare.com, including your order number and the desired product. Subject to availability, our team will provide you with the next steps. A €5 fee applies to all exchanges.

You can contact our customer service team by email at bonjour@gris-haircare.com. Our team will respond to you as soon as possible, generally within 24 to 48 business hours.

To help us process your request faster, please remember to include your order number if it concerns an existing purchase.

Our customer service is available Monday to Friday, from 9 a.m. to 6 p.m., excluding public holidays. Requests sent over the weekend are processed upon our return on Monday morning.

Click on the "My account" icon, located at the top right of the site, then select "Create an account". Then, enter your first name, your email address, and choose a password.

Your GRIS account allows you to track your orders, save your addresses, and find the results of your hair diagnostic. Creating an account is not mandatory, however: you can also order as a guest.

From the login page, click on "Forgot password?", then enter the email address associated with your account. You will receive a link allowing you to create a new password and regain access to your space.

Send your request to bonjour@gris-haircare.com from the email address associated with your account. We will process the deletion of your account and personal data in accordance with the GDPR and applicable legal retention requirements.